Contact Us
Got a question about one of our reviews, spotted something out of date, or want to flag a fast payout casino we haven't covered yet? Here's how to reach the team behind Best Australian Online Casinos.
How to Reach Us
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, Australian time. Whether it's a general enquiry, a correction request, or feedback on a specific operator, send it through and we'll get back to you.
What We Can Help With
- Corrections or updates to information on a casino review, including bonus terms, licensing details or payment method availability
- Questions about how we assess and rank fast payout online casinos
- Feedback on your own experience with an operator listed on this site, positive or negative
- General enquiries about the site, our content or our editorial approach
- Requests to have a new or existing online casino considered for review
What We Can't Help With
We're a review and comparison site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity documents or access your account with any of the sites we cover. For those matters, you'll need to contact the customer support team of the specific casino directly — most offer live chat or email support, and details are usually listed on their own site.
If you're concerned about your gambling habits or want to know more about tools like deposit limits, time-outs and self-exclusion, our Responsible Gambling page has practical information and links to Australian support services.
A Note on Independence
Best Australian Online Casinos is an independent comparison site. We review casinos that accept Australian players and are typically licensed offshore, since Australia does not license domestic online casino operators. Our rankings reflect our own editorial research into licensing, payment speed, game selection and player protections — not payment from any operator. You can read more about how we work on our About Us page, and our full site terms are set out under Terms and Conditions.
Before You Get in Touch
A few quick checks that might save you a message:
- For account-specific issues (deposits, withdrawals, verification), contact the casino's own support team first — they hold your account details, we don't
- For bonus terms, check the operator's promotions page, as wagering requirements, expiry dates and maximum cashout limits can change without notice
- If your query is about problem gambling support, our Responsible Gambling page lists tools and Australian services that can help
Otherwise, drop us a line — we're glad to hear from readers and use the feedback to keep our reviews accurate.